Our Cancellation Policy
All appointments are made in good faith, but please understand that if you forget or cancel your appointment without giving us enough notice, we miss the chance to fill that appointment and our other clients miss the opportunity to enjoy our treatments.
We are human, and realise some things are beyond your control, but please remember that we are all self employed and a missed appointment costs us money in room rental and lost income too.
So, if you do need to rearrange your schedule, we will do our best to accommodate you, but we do ask for at least 24 hours notice for cancellations.
Cancellations within 24 hours of the appointment time will be charged at 50% of the total appointment cost if we cannot fill the appointment space.
Missed appointments will be charged at 100% of the total appointment cost.
Our Late Policy
If the you are more than 15 minutes late for any appointment the therapist does have the right to refuse to carry out the treatment if they think a shortened treatment would not be beneficial or would compromise the integrity of their skills.
We would rather be able to offer you something within the time remaining, but please be aware that the full treatment price will still be payable.
Our Respect & Modesty Policy
As you can imagine, our business usually requires clients to remove some clothing for many of the treatments.
With this in mind, we try and give each client the privacy they need to undress and dress before and after the appointment and protect your modesty throughout the treatment.
Obviously, intimate bikini waxing for the ladies does require you to remove your knickers, but rest assured we are very professional and carry out these treatments every day. We are not embarrassed by body parts and have seen everything, so hopefully our matter of fact attitude will help you to feel at ease.
For those people having massage, we politely request that underwear is kept on at all times. The therapist has the right to refuse to treat you if you do not adhere to this request.
Please also note, that any unnecessary or lewd advances towards the therapists will not be tolerated.